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77jj sets out these legal terms so you know exactly what governs your account, your transactions and how we handle your data. Access to this site and its services depends on your local law and eligible regions — check what applies in your situation before you register.
These terms govern how you use 77jj and what you can expect from us when you access the site, manage your account or carry out transactions. We operate under conditions that vary by region, and your access depends on whether local law in Bangladesh permits participation in the services offered here. We are not in a position to make legal determinations on your behalf — that responsibility sits with you as the account holder. When you open an account with us, you agree to the scope of these terms as they are published at the time you access the site. We may update this policy from time to time, and it is your responsibility to check back when significant changes are flagged in your account dashboard or through our support channels. Changes do not apply retroactively to completed transactions. Your account wallet — including bKash deposits, Bank Transfer records and any balance adjustments — falls within the scope of this policy. Transactions carried out through local payment rails such as bKash or Bank Transfer are subject to both these terms and the conditions of your payment provider. We do not override those provider conditions, but where there is a conflict between our terms and a third-party provider's terms, you should raise the question through our support route so we can clarify which applies to your specific situation. Nothing in these terms limits your right to seek independent legal advice. We encourage you to read the full policy before completing your account registration.
Not every aspect of your account or the site's operation falls under the same part of this policy. We have organized the scope clearly so you know which conditions apply when you access your account, carry out a transaction, use content on the site or interact with a third-party service like bKash or Bank Transfer. Each area has its own set of conditions and, where a third-party service is involved, their terms operate alongside ours — not in place of them. If you are unsure which part of the policy applies to your situation, the support channel is the right place to ask. A clear understanding of scope also helps if you ever need to raise a question: knowing which category your situation falls under lets us direct your query to the right team quickly. That means a more specific response and a shorter path to resolution for you.
These terms apply when you register, log in or manage your account on 77jj. The conditions here determine what actions are permitted, what triggers an account check and what may lead to account restriction. They apply across desktop and mobile access on this site.
Deposits and withdrawals — including those made through bKash and Bank Transfer — are covered by this policy. Your account wallet holds records of these transactions, subject to the retention and dispute conditions set out in the relevant section of this policy.
Game lobbies, support articles and account-area pages on 77jj fall within the scope of these terms. Availability of specific titles or features may vary by eligible region; the terms set the conditions for how content is provided regardless of that variation.
Payment processors like bKash and Bank Transfer operate under their own conditions. Our policy does not override theirs. Where there is a conflict, raise it through our support channel; we cannot speak on behalf of your payment provider but we can clarify what our side covers.
Your account on 77jj is yours to manage, check and, where needed, correct. These rights are practical and available through your account area or through our published support route — you do not need a third party to exercise them on your behalf. If you believe a transaction record in your account wallet is inaccurate, you can raise a correction request directly through the support channel. Bring the relevant transaction reference with you; that speeds up the process. If you want to know what account data we hold for you, submit a request through the same support route and we will respond with the records you are entitled to see. You also have the right to update your contact details in the account settings area if something has changed — email, linked mobile number or notification preferences. For anything that falls outside your self-service account area, the support team is the correct route, not a workaround.
Open your account wallet to see transaction history, including bKash deposits and Bank Transfer entries. Each record carries a reference number and a timestamp. Use that reference if you need to raise a question about a specific transaction through the support channel.
Account details like your email address and linked mobile number can be updated in the account settings area. If a field is not editable from your end, contact support with your account reference and a note explaining the change you need to make.
You have the right to ask what account data we hold for you. Send the request through our published support route with your registered account details, and we will outline what records are accessible and what falls under the retention period set by our policy.
Any question about how this policy applies to your specific account situation can be sent through our support channel. State your account reference and the policy section you are asking about; that helps us give you a specific response rather than a general paragraph.
Policy questions can come at any point in your account journey — when you first register, when you carry out a bKash deposit or Bank Transfer, or when you find something in your account that does not match your expectations. We have kept the support routes simple and visible so you are never left searching for a way to reach us. All routes listed here are published on the site; we do not operate undisclosed channels. When you make contact, have your account reference number ready — it lets the support team access the right records quickly and address your specific situation rather than giving you a general response. The same routes handle both practical account questions and formal policy queries, so you do not need to find a separate escalation path for policy matters. Just state clearly in your message whether you have an account question or a policy question and we will handle it from there.
The live chat option is accessible from the help icon in your account area on the site. Use this route for time-sensitive policy questions or if you need the right support agent assigned to your case without delay. Have your account reference ready.
Send policy questions to our support email, which is published in the help section of this site. Include your account reference number and the specific policy area you are asking about. Written requests through email also create a documented record of your query.
The help section on 77jj has published articles covering common policy questions, account access steps and transaction dispute procedures. It is a good first stop before opening a support ticket — many questions about account rights and data requests are already answered there.
We manage account data, cookies and security with a straightforward policy: collect what is needed to run the account, protect what we hold and be clear about how long we keep it. Your bKash deposit records, Bank Transfer logs and account activity are stored for the period required by our operational policy — not indefinitely, and not in ways that go beyond the account relationship. Cookies on the site are used for session management and site performance, not for third-party advertising profiles. Your account security depends on the credentials you set and the contact details you keep current in your account settings. If you notice an access event that does not look right, use the support route immediately — do not wait. For questions about what we hold, how long we hold it, or how to request account closure, the support channel is the single route. There is no separate data request form; the same published contact paths handle all of these.
Account data you provide — name, contact details, payment records from bKash or Bank Transfer — is stored for account management and transaction record purposes. We do not sell this data to third parties or use it outside the account relationship.
We use cookies to keep your session active and to understand how the site performs on mobile and desktop. You can manage cookie settings from your browser. Disabling certain cookies may affect how parts of the account area load or behave.
Your account is protected by the login credentials you set. If you believe your account has been accessed by someone else, contact support immediately through the live chat or email route and ask for an account security check on your record.
Account and transaction records are held for the period required by our operational policy. To find out how long a specific record type is kept, or to request account closure, send the request through the support channel with your account reference included.
The questions below cover the policy topics we hear about most from new account holders and returning users who need clarity on their rights or how we handle specific situations. These are questions about access, about bKash and Bank Transfer transaction records, about updating your account data, and about where to go when something is unclear. If your question is not listed here, the support channel is the direct route: raise it there and a member of the team will respond to your specific account situation. We do not publish a general legal helpline, but the support routes visible on this site handle policy questions of any kind. Bring your account reference when you make contact; it helps us give you a response specific to your account rather than a general policy paragraph. Each answer below also points to the relevant account area or support path so you know exactly where to go next.
Yes. Transactions made through bKash or Bank Transfer on your account fall within the scope of this policy. Your payment provider's own terms also apply on their side of the transaction. Both sets of conditions are in effect at the same time and neither overrides the other.
Access depends on your local law and whether your region is eligible. We cannot make a legal determination for you. Before you register or use the account, check the regulations that apply to your situation in Bangladesh to confirm whether you may participate in the services here.
Account details you can edit are available in the settings area after you log in. For fields not editable from your side — such as identity-related details — raise a correction request through our support channel with your account reference and the specific change you need.
Significant changes are flagged through your account dashboard or our support channels. The updated terms apply from the date they are published. Completed transactions before that date are not affected by changes made after the fact, so your existing records are not retroactively altered.
Send a data request through our published support email with your registered account details and the specific records you want clarity on. We will respond with what falls within your right to access under our policy and what is held under retention conditions.
Use live chat in your account area for immediate questions, or email support for a documented record of your query. Include your account reference and the relevant policy section in your message so the team can address your specific situation directly rather than giving a general response.